Quality Standards and the Charter of Rights

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Spring Housing Association were commissioned to co-produce, with residents of exempt accommodation, a Charter or Rights. The Charter is intended to help organisations consolidate, clarify, and build upon their existing practices, ensuring that they are able to respond to their residents safely, effectively, and consistently, and identify clear linkages between management practices and resident experience. The rights outlined in the Charter are the following:

• A right to feel safe and protected

• A right to decent living conditions

• A right to clear information on your support entitlement

• A right to security of property

• A right to seek advice and assistance, and to challenge