0121 554 8248
Quality Standards and the Charter of Rights
Working together with Birmingham City Council, BVSCÂ and Spring Housing Association.
We are thrilled to announce that in March 2024, Hyde Housing Ltd has proudly received the prestigious Gold Award for the Quality Standards of Exempt Accommodation!
​
Working With the Best Partners for our clients
Charter of Rights
​
Spring Housing Association were commissioned to co-produce, with residents of exempt accommodation, a Charter or Rights. The Charter is intended to help organisations consolidate, clarify, and build upon their existing practices, ensuring that they are able to respond to their residents safely, effectively, and consistently, and identify clear linkages between management practices and resident experience. The rights outlined in the Charter are the following:
A right to feel safe and protected
A right to decent living conditions
A right to clear information on your support entitlement
A right to security of property
A right to seek advice and assistance, and to challenge
What does this mean?
1
​Charter of Rights
Empowers Tenants.
Tells residents what they can expect: safety, decent conditions, clear support info, security, and advice/challenge routes.
2
Quality Standards
Accreditation framework for providers to demonstrate good practice in management and resident support.
​Improve quality and consistency of supported housing provision.
3
​Regulatory Context
Local voluntary standards sit alongside evolving national regulation and existing housing/care regulations.​